Help and Support – Moms Up, the happy Moms App

FAQ

About Your Moms Up Account

How do I register for a Moms Up Account?

You may register an account with Moms Up via Facebook, Google + or your email address. Click on the “SIGN UP” at the bottom of the Moms Up page.

I cannot log in to my account.

Click on “Forgot password” in the login page and a notification email would be sent to you on the email you registered with Moms Up.

Email to support@momsup.com.ph if you didn’t receive notification email or still experienced issues in logging in to your Moms Up account.

I forgot my password, what should I do?

Click on “Forgot password” in the login page and a notification email would be sent to you on the email you registered with Moms Up.

Email to support@momsup.com.ph if you didn’t receive notification email or still experienced issues in logging in to your Moms Up account.

How do I change the information in my account?

Log in to your Moms Up account and click on "Account Settings". You may update your information after clicking 'Edit my profile".

Where can I reach you if I’d experienced issues in the Moms Up APP?

You may email to support@momsup.com.ph. Kindly be informed that all messages received through this email address during the weekends and public holidays, will be replied to within fiver (5) working days.

What is Moms Up’s privacy policy?

We take your privacy seriously and we are committed to complying with all data protection/privacy laws as are applicable to Moms Up in the Philippines.

You may refer the privacy policy at https://momsup.com.ph/privacy/

About Moms Up

Who is Moms Up?

Initiative of Cordlife Medical Phils., Inc. Moms Up® is an Asian-centric Motherhood Support App offering pregnancy, parenting and conception resources for Asian moms and moms-to-be.

Our app features everything you need in one single motherhood app. With Moms Up®, you no longer need to download and keep multiple apps on your phone.

Download now to be happier moms throughout motherhood journey.

Where is Moms Up located?

Moms Up is an initiative of Cordlife Medical Phils., Inc., a subsidiary of Cordlife Group Limited. Our office and laboratory is located at the address below.

Unit 104 Building H,

U.P.-AyalaLand Technohub,

Commonwealth Avenue Bgy. UP Campus, Diliman Quezon City,

1101 Philippines

Others

How do I contact Moms Up if my question isn’t answered here?

Terms and Conditions

Terms and Conditions

Last updated: October 14, 2019

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with www.momsup.com.ph website and the Moms Up mobile application (hereinafter referred to as the “Service”) operated by Cordlife Medical Phils., Inc. (“us”, “we”, or “our”).
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Content

Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post, or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service, or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

If you are below 18 years old, you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms and conditions and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of any of the Services; and (iii) your acceptance and compliance with these Terms and conditions. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Service.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Cordlife Medical Phils., Inc. and its licensors. The Service is protected by copyright, trademark, and other laws of both the Philippines and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Cordlife Medical Phils., Inc.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Cordlife Medical Phils., Inc.

Cordlife Medical Phils., Inc. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Cordlife Medical Phils., Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Tools

Your use of the tools in the Service is at your sole risk. The tools are not medical devices and the data provided is not intended to be utilised for medical purposes or to replace the advice of a medical doctor. Cordlife Medical Phils., Inc. do not warrant and shall have no liability for information provided in this Service and decisions you made based on this information.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability

In no event shall Cordlife Medical Phils., Inc., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Data privacy

By using the Service, you agree to the collection and use of information in accordance with the privacy policy in this Service (link to Privacy Policy: https://www.momsup.com.ph/privacy) The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

We may update our Privacy Policy from time to time. Thus, you are advised to review this Privacy Policy periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Cordlife Medical Phils., Inc. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Philippines, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days of notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions or suggestions, do not hesitate to contact us at support@momsup.com.ph.

Privacy

Privacy Policy

Effective date: October 14, 2019

Cordlife Medical Phils., Inc. (“us”, “we”, or “our”) operates the www.momsup.com.ph website and the Moms Up mobile application (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

Service
Service means the www.momsup.com.ph website and the Moms Up mobile application operated by Cordlife Medical Phils., Inc.

Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies
Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
Name
Phone number
Country of residence
Current lifestyle
Child’s information including but not limited to his/her name, date of birth, medical information, appointment information
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

If you opt to link your Cordlife account with this app, we may collect the following personally identifiable information from you:

Full name as per NRIC/passport
Cordlife email address
Mobile phone number
Date of birth
Storage location

By linking your Cordlife account with this app, you expressly allow Moms Up to access your Cordlife account details and agree to the terms and conditions of use.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

Cordlife Medical Phils., Inc. uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Philippines and choose to provide information to us, please note that we transfer the data, including Personal Data, to Philippines and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Cordlife Medical Phils., Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Cordlife Medical Phils., Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Retention and Disposal of Data

Cordlife Medical Philippines, Inc. will keep your personal data only for as long as necessary for the fulfilment of the purposes for which the data was obtained or for the establishment, exercise or defense of legal claims, or for legitimate business purposes, or as provided by law.

Cordlife Medical Philippines, Inc. will securely destroy your personal data when the same is no longer needed for any legal or business purpose.

Legal Requirements

Cordlife Medical Phils., Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Cordlife Medical Phils., Inc.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Firebase

Google Analytics is a real-time backend-as-a-service for powering cloud apps. Firebase supports sharing of features such as Database, Config and Notifications between the cross-platform apps.

For more information on the privacy practices of Firebase, please visit the Firebase Privacy & Terms web page: https://firebase.google.com/support/privacy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact our Data Privacy Officer at dpo.ph@momsup.com.ph or via telephone number +63-2-8-332-1888 extension 1105.

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